FAQ - Frequently Asked Questions

Where are you located?

Kinksly is a small U.S. business based out of eastern VA. Our products ship from all U.S. based warehouses. All prices are in USD.

How discrete is discrete?

Our packages are shipped in packages free from any and all branding. Charges on your accounts will be listed as "KSLS," shipping labels and packing slips will have "Knife Skills Life Skills" or "KSLS" as the company name.

Can I return or exchange my purchase?

Unfortunately, we do not accept returns or exchanges once the product is shipped. We encourage you to choose carefully before purchasing to ensure you find the perfect match for your needs.

What should I do if my product is defective?

If you receive a defective product, we're here to help! Please reach out to us at info@getkinksly.com so we can assist you. We may ask you to provide a video of the issue to help us determine the best course of action.

How can I contact customer support?

You can reach our customer support team via email at info@getkinksly.com. We're always happy to help with any questions or concerns you may have!

Do you offer warranties on your products?

Yes, we work within the manufacturer's warranty for defective items, which is usually one year from the date of purchase. If there's an issue, we'll help you get a replacement if it's covered under warranty.

How do I choose the right product for me?

We understand that finding the right fit can be tricky! If you have any questions about a product's size, power, or functions, please don't hesitate to reach out to us before you buy. We're here to help you find the perfect match!

Why can't I find "X" product on your site?

We strive to only offer body safe and quality toys. This means toys made from inferior materials such as PVC, TPE, TPR, Elastomers, Chrome plated insertables, and most Silicone blends like UltraSkyn, etc., are not going to be found here. If we've made a mistake and you see a product that is questionable, please let us know!

If there is a toy or product you think we should carry and you don't see, please let us know as well! We love hearing about new things!